Feedback and Complaints




We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager in writing, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception but we endeavour to respond to complaints within fourteen working days of receipt. Patients can write in, email or submit feedback via an E-Consult, or you can contact the practice by phone and if the practice manager is available, they would be happy to speak with you. 

Contact us via eConsult