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Noticeboard

DO NOT ATTEND THE PRACTICE IF YOU THINK YOU HAVE THE CORONAVIRUS, SEE GUIDANCE ON HOME PAGE, VISIT NHS111

Until further notice, we are unable to offer travel services due to staff shortages. We apologise for any inconvenience this may cause and we will update you as soon as this changes.

We will be open on the Easter Bank Holiday in April

mword

19 March 2020

Dear Colleague

I know that pressure is mounting on practices across London. The Londonwide LMCs team and I will be working hard to support you throughout the coming days and weeks.

With CoVid-19 measures developing rapidly, and guidance and advice circulating from a range of sources, now is the time for timely and accurate information that makes it easier to cope.

From today, we will be updating London practices with key updates via email alerts. These alerts will be sent to LMC chairs daily in the early afternoon/at the end of the day and can be shared locally.

  • Covid-19: Londonwide LMCs' Guidance For Practices

    We know that this is a rapidly evolving situation. Guidance is correct at the time of publication and we have provide guidance on new measures and links to resources, but please bear in mind this might change daily.
  • Covid-19: Fit note/ Sick note guidance and template

    We know that with measures such as social distancing and self isolation being put in place there are many more patients demanding fit notes/ Med3s. The current Government guidance for employers and businesses on coronavirus (covid-19) reiterates that medical evidence is not required for the first 7 days of sickness. It adds that after 7 days, employers may use their discretion around the need for medical evidence if an employee is staying at home.

    Until further guidance is available, and as workload increases, Londonwide LMCs advise practices to upload this letter to your website and ask patients requiring a medical certificate for work relating to covid-19 to download a copy and give it to their employer.
  • Covid-19: Keeping you up to date

    The Londonwide LMCs team are regularly monitoring and reviewing changes and updates, and liaising with NHSEI, health partners and commissioners at all levels. Our website will be updated daily with covid-19 relevant developments: our covid-19 update page will be updated frequently with links to NHSEI, Government, PHE and other guidance along with key statements from Londonwide LMCs.

The goal is to help colleagues safely provide appropriate care to patients during this covid-19 pandemic. This is our overriding priority.

It goes without saying that this advice is the best available and is subject to change at short notice.

Please DO watch out for further bulletins and check in to our website daily www.lmc.org.uk/coronavirus-covid-19.

As ever I welcome your feedback at mword@lmc.org.uk, and know that my team of experts and leaders here at Londonwide LMCs will always be by your side.

With best wishes

Dr Michelle Drage MBBS FRCGP

CEO, Londonwide LMCs

Appointments

The appointment system operates both for your convenience and to aid the doctor.  Each appointment lasts for ten minutes and should be for one patient and one problem only. Double appointments are given for use of interpreters, post-natal checks or in specific cases.We try very hard to keep to time but some cases are more complex and take more time....please be patient if we are running late.

Walk-in appointments: 

Please note our walk-in appointments are offered as an additional service on top of routine appointments. These are available on the same day from 8 am. The number of appointments depends on how many doctors are in surgery and may change due to sickness/annual leave.

If we have any appointments to offer it will be on a first come first served basis, from 8AM until all slots have been filled. The clinic will start at 10:30 AM. We try very hard to run on time ...and understand it can be very frustrating waiting...PLEASE be patient.

If no walk-in appointments are available that morning, you will be offered a routine appointment/I-Hub (see below) appointment, or of course you are welcome to try again on the next working day.

It is unacceptable to shout or be rude to our staff when the appointments run out. It is not their fault and they have no control over how many or how quickly the appointments go. It is different every day.

Pre-booked appointments: 

    • You can book up to four weeks in advance.

    • You can request the doctor of your choice if appointments are available. 

Booking an appointment online: 

    • You firstly need to register by presenting yourself at the surgery to fill in a form. You will be asked to provide a proof of identification (passport, driving licence etc). You will then be given a sheet with a unique reference number that you can use from home to access your medical records
    • You can book appointments to see a GP and view parts of your medical records including medications.

    • You can also use the website to cancel an appointment.  

Access the online system via the link at the top of this page. 

Please note this service is currently not available for under 16's due to safeguarding issues.

IHub Appointments:

There is now a services available for Islington patients to be seen at a local Islington GP surgery outside of normal surgery hours. These are all local surgeries and can be booked for the same reasons and problems you would see a GP here in our clinic. Please click on the "iHub Appointments" tab at the top of the page for more details.

Text Messaging for Appointment Reminders and Health Information 

St Peters Street Medical Practice sends out text messages to our registered patients to remind them of their appointments at our practice. 

By sending a text message it will serve as a reminder of an appointment or give the opportunity for the patient to cancel or rearrange. 

The Practice will also be using this service as reminders to patients who are in At Risk Groups such as Asthma, Chronic obstructive pulmonary disease and Coronary heart disease to remind them that they are due a review and to book an appointment. 

You can cancel your appointment via text messaging by replying and entering the word 'cancel' and this will automatically update the computer. No other text message responses are logged, so please be aware that you can not change an appointment via this method. 

Patients may opt out of this service at any time by contacting the practice and the practice will not send you any reminders.

 
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